FAQ

Q: How can I make an order?

A: Put the necessary items in your cart. Go to the cart, enter your contact information and click "checkout".

Please carefully check the validity of the entered data. The shop is not responsible for errors made during the ordering process.

 


Q: How do you ship the order and what is the shipping cost?

A: All goods are shipped only from domestic warehouses in the USA without risk to the buyer. Delivery is carried out by USPS. Delivery time 2-5 days. Shipping cost is $ 20.



Q: Do you make a re-ship?

A: Yes, in some cases (for example, the parcel was lost at the post office) we do a re-ship. The tracking number should show that the package has not reached its destination.


Q: I didn't receive the confirmation for my order, is something wrong?

A: Don't forget to check the spam inbox, automatic messages tend to get autoflagged as spam at times. Also you may experience similar problems if you're using Protonmail. If you still can't find the confirmation or have any other questions, please contact our support at zphcdomestic@protonmail.com


Q: What payment methods do you work with?

A: At the moment we accept payment in bitcoin. Other methods will be added in the future. Information on how to get bitcoins can be found in this section.

 

 Bitcoin

At the moment, our shop works only with bitcoins. In this section, we will show, how to obtain BTC and how to make the payment.

During the order, you will be given the bitcoin adress, consisting of random characters and numbers, in order to make the payment, you need to obtain your personal BTC wallet.

If you don't know which wallet to choose, consider one of the following, since they are known to be ones of the best on the market:


www.greenaddress.it

www.blockchain.com

www.coinbase.com

www.electrum.org

www.exodus.io

 

Create the wallet on one of the websites. Then, you would need to purchase the bitcoins for your wallet

Exchanges where you can purchase bitcoins via cash deposit: WallofCoins, LocalBitcoins, LibertyX, BitQuick, Mycelium LocalTrader, Breadwallet

Exchanges where you can purchase bitcoins via credit/debit card: Binance, CoinMama, BitPanda, Bitit, Cex.io, BitStamp

Exchanges where you can purchase bitcoins via bank transfer: Gemini, Xapo, BitStamp, Kraken, BitPanda

 

 Now, that you have some Bitcoins in your wallet, you can use them. Once you confirm your order, you will get the bitcoin adress, which you can use to send the payment to us.

Manual payment quick instruction:

1.                  Copy the Bitcoin address shown in the payment window

2.                  Paste this address in the 'send to' field in your wallet

3.                  Copy the Bitcoin amount from the payment window

4.                  Paste into the amount field in your wallet.

5.                  Send the payment

 

As a customer, you will always be able to see the payment status and whether it has been successfully processed or not with just your bitcoin wallet. Note that the package is sent within 24 hours after payment confirmation.
Also don't forget to put a reasonable commission to ensure the payment goest through quickly.